tag:blogger.com,1999:blog-366372281502734195.post1291909704960430954..comments2009-01-27T09:49:07.653+01:00Michael Notténoreply@blogger.comBlogger2125tag:blogger.com,1999:blog-366372281502734195.post-79635444732473842102009-01-27T09:49:00.000+01:002009-01-27T09:49:00.000+01:00But for a Web based services, I found that the response-time and attention to users was quite slow. But things are getting back to normal. It is just that you can see how a lack of communications can be perceived as arrongance or lack of "respect" from a users/consumers point of view.<BR/><BR/>Something that still happens a lot...Michael Nottéhttp://www.blogger.com/profile/10531017697172602891noreply@blogger.comtag:blogger.com,1999:blog-366372281502734195.post-19581862804733490132009-01-21T20:45:00.000+01:002009-01-21T20:45:00.000+01:00I've seen the exact same problems on my blog too. It appears that the Web is being ignored as a communications channel by a lot of large companies in the same way that phones are (automated phone trees, etc.). I have an analytics blog as well, and lost about half of my subscribers (and that's not a lot!).Jason Eganhttp://www.jasonegan.netnoreply@blogger.com