tag:blogger.com,1999:blog-366372281502734195.post1825646569642383084..comments2009-09-12T15:53:42.631+02:00Michael Notténoreply@blogger.comBlogger2125tag:blogger.com,1999:blog-366372281502734195.post-53165019556068448612009-09-12T15:53:42.631+02:002009-09-12T15:53:42.631+02:00Hi Jacques,<br /><br />Thanks for commenting. I agree that usability labs is not something you can do for every single change. But it is one of the many tools available in the Web Analytics toolbox.<br /><br />Companies should do these more often as it is a good reality check (how what customers really think and how they really use websites). It is too easy to loose contact with &quot;reality&quot; - forgetting that we are not our customers. Not matter how hard we try :-)<br /><br />MichaelMichael Nottéhttp://www.blogger.com/profile/10531017697172602891noreply@blogger.comtag:blogger.com,1999:blog-366372281502734195.post-61423843793840742022009-09-11T16:08:56.907+02:002009-09-11T16:08:56.907+02:00Interesting post. One can not do too much usability. However, managers should factor in the fact that there is a lot of &quot;noise&quot; on a Web site, and that many people who come to the site will never convert to anything.Jacques Warrenhttp://www.waomarketing.com/blognoreply@blogger.com